We frequently get customers who've purchased something at eBay but didn't receive
the item in expected condition due to either negligent descriptions or negligent
shipping/packaging practices. Sometimes they've purchased from a fraudulent
seller and never received anything.
Often eBay sellers are inexperienced with shipping vintage flatware sets, and other collectible items,
resulting in irreparable damage. Interestingly, eBay offers packing and shipping tips to sellers on its web site (a link to this page is included later in this article).
Here's a shipping horror story from a reader.
Image of auction item

Clearly the wooden flatware chest shown in the above auction image is in very
good condition.
Here is what the interior of this flatware chest looked like upon delivery to the
buyer due to negligent packing. Additionally, the chest lid had broken away from
the 2 hinges. The lid no longer stays open on its own.


What happened?
1. The depth of the chest is 3 inches while the shipping box depth is 10 3/4
inches, leaving 7 3/4 inches for the chest to shift around inside the shipping
container.
2. The only packing material used was 7 plastic grocery store bags. There was no
cushioning.
3. The length and width dimensions of the shipping box are less than one inch
larger than the chest leaving inadequate room for cushioning materials. Again,
in this case, the only cushioning material used was plastic grocery store bags.
4. The seller shipped the flatware unsecured inside the chest. The lid of the
chest was also unsecured with plenty of room for it to open and close during
shipment, resulting in broken hinges and flatware thrown about both inside and
outside of the chest. Note the damage the knives did to the knife holders inside
the chest lid. There was so much movement of the flatware, all other utensil
holders were broken as well.
The value of this collectible, vintage flatware chest has been destroyed and it
is now unusable. Fortunately, the flatware survived reasonably well, although
there are some dents on the hollow handle knives which could have happened during
shipment as they were thrown about (the seller did not mention dented handles in
the auction description). Naturally, there was some scratching of the flatware
surfaces as they were tossed about.
What can the buyer do? The seller refuses to acknowledge the problem in this
case, as they do in many cases. A good seller would work to resolve the problem
and make restitution, but a good seller would never have shipped an item in this
manner in the first place. The buyer is forced to fork out more dollars to buy
another chest (if they can even find the same one) and replace the dented knives.
Don't let good feedback for an eBay seller fool you. This seller had good
feedback.
The seller is responsible for ensuring safe delivery of your item. If packaged
improperly, the shipper will not honor an insurance claim for damage. It's the
seller's fault, not the shipper. A shipping company will only honor a claim for
damage as a result of its negligent handling of a properly packaged item.
Tips for Proper Packaging:
A wooden flatware chest is fragile and can break, crack or otherwise suffer
damage from improper packaging.
If you are shipping flatware with the chest, remove the flatware and wrap
separately with bubblewrap. Use extra padding for hollow handle pieces so they
won't get dented or crushed during shipment. Do not ship the flatware inside the
chest.
Wrap the chest with large 1″ bubble wrap and secure it so the lid cannot move or
shift during shipment.
The shipping box should be 3-4 inches larger than the chest on all sides, top and
bottom, to allow for sufficient cushioning material. The chest should be
surrounded with cushioning material such as foam packing peanuts. Any additional
space in the shipping box should be filled with foam packing peanuts or other
appropriate shipping material so that there will be no room for the contents to
shift. If anything in the box moves or rattles when shaken, unpack and start
over.
eBay offers the following tips and more on its web site, located on this page
Follow these simple steps for successful packaging:
1. Wrap It: Individually wrap items and provide lots of cushioning (bubble wrap,
peanuts, foam, corrugated dividers, or crumpled paper). Foam peanuts may shift in
transit, so overfill your box-you don't want to hear any rattle.
2. Box It: Use a new, corrugated box with rigid sides, intact flaps and plenty of
room for cushioning on all sides. Don't exceed the maximum gross weight of the
box (usually printed on bottom flap). If you must use an old box, remove labels
and shipment markings and keep in mind the maximum gross weight may have been
diminished by wear and tear.
3. Seal It: Use strong tape designed for shipping rather than masking tape,
cellophane tape, string or paper over-wrap. Experts suggest pressure-sensitive
plastic, nylon-reinforced, or water-activated paper tape (60-pound grade at least
three inches wide).
Some items require special packaging consideration, including:
Antiques & Art: Remove any glass and cover with “glassmask” or “glass-skin” and
package separately (note: do not use on non-glare glass as it will damage the
surface). Do not let artwork contact paper, hardboard or corrugate. If declaring
a value, be sure to have a current bill of sale, invoice, or a statement from a
certified appraiser in case you need to file a claim with your carrier.
Coins, Stamps, or Jewelry: Be discreet. Use a larger box that will travel easily
and insure your shipment appropriately. Special limitations may apply for
international shipments containing jewelry and gemstones, so check with your
carrier.
Collectibles/Pottery/Glass: For fragile items, the outer box must be large enough
to allow at least 3″ cushioning all around the item. Wrap and box items
individually to protect them from each other. Position items in the center of the
box and away from the bottom, sides and top of the box to prevent damage. If the
item has a hollow center (a vase), fill the area with paper to make the item more
solid.